Reviews

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Very fair, dependable and I was grateful during a heat wave to have my central AC back.

— S.S., Acton, MA

We woke up today with no heat in our second floor bedrooms. Our usual plumbing and heating contractor was unavailable and referred me to your company at 7am. Within 45 minutes someone was at our house on a Saturday to solve the problem.

Your technician was professional from the get go. He realized quickly that we had two boilers and numerous zones. He diagnosed the problem and in an hour we were up and running with heat again. He was extremely pleasant to speak with and helped me understand the issue and solution.

Thank you very much for your responsiveness even when I was not a former customer.

— J.R., Chelmsford, MA

I recently was in need of a plumber to fix an ongoing problem with the kitchen sink. One of your technicians was assigned to the job. He was professional and efficient and most important got the job done. Thank you for having him on your staff.

Also, I contacted Ayotte for an estimate on a tankless hot water heater. Another one of your technicians came to the house. He was very knowledgeable about the product I was interested in installing. He listened carefully to my concerns and requirements, went back to his office and wrote out a detailed estimate. He is one thorough guy. I'm hoping to have Ayotte install a unit within the next month and I'll let you know how it goes.

— M.H., Chelmsford, MA

One of your technicians visited our home on three occasions in connection with installation of two propane fireplace inserts. On all occasions he was very professional, competent and a pleasure to have in our home. Thank you for a job well done!

— C.F., Harvard, MA

I can always count on Ayotte for prompt, efficient service! Your technician was here today - he is always clean-cut, smiling, and patient. In addition to fixing a problem with my humidifier, he helped by lifting some bags of salt for the water conditioner, as I can no longer lift them myself. What a gentleman.

— C.C., Chelmsford, MA

Our hot water tank needed to be replaced. on 1/27/2014. The two technicians, Your technicians acted very responsively. They portrayed great professionalism in their work. Would recommend they highly for any regular routine jobs and emergency situations.

— R.F., Chelmsford, MA

I called Ayotte plumbing to have some work done on our shower. Your technicians were prompt and polite in the service. They even noticed another problem and fixed it right away for us. Greatly appreciate their prompt and courteous service.

— J.S., Tewksbury, MA

This past week we had a heat pipe burst in our home - a most unnerving experience!I called Ayotte and within 20 minutes there were two plumbers at my house even as it was late afternoon/early evening. They identified the pipe,isolated the issue and gave me a step by step accounting of what needed to be done and how they would proceed. I was concerned about the flooding in the ceiling of my garage - they drilled holes to quicken the draining of the water sitting in the ceiling and advised me what to look for once it had dried out [ie wet insulation, mold, possibility of redoing the ceiling] Since it was after hours and they had isolated the burst pipe and there was another heat source for the room, they recommended returning the next morning during regular business hours to replace the pipe, etc since the immediate issue at hand was solved. They were polite, efficient and calming! Early on Tues morning - two plumbers were at our home to complete the repair and recheck the heating system.

I would recommend Ayotte Plumbing in a heartbeat! As always - they were really terrific and a pleasure to have in our home!

— L.C., Westford, MA

We just did a gas conversion and tankless water heater install and Ayotte did all the work. They were really great. They have plumbers that really know their stuff. There was never a problem that they could not handle. They did all the work in a clean, neat, professional manner and they kept to the schedule that they had set. It is so nice to deal with a company like this, second generation, in the business for decades. They know what they are doing and they treat their customers extremely well.

— Anthony L., Chelmsford, MA

I wanted to say what a joy it has been dealing with your company from the start to today. The two gentlemen that installed my unit were very professional and answered any questions I had. They left my house cleaner than it was before they started. You should be proud to have them working for you. Thank you very much and I look forward to dealing with you in the future.

— Robert H, Dracut, MA

My wife and I just want to thank you so much for the professionalism and excellent service provided by your entire staff at Ayotte Plumbing, Heating and Air Conditioning in connection with the Navien tankless hot water heater installed at our residence on 07/02/2012. We were able to have the system installed promptly and efficiently very soon after we contacted your company and we are very happy with your recommendation to go with the Navien NR-240 model. And we also thank you very much for your assistance in applying for the National Grid rebate program.

— M.S., Chelmsford, MA

I am writing this in appreciation of the great work your team did at my house yesterday. The finished product is quite an improvement. Your technicians were great - not just the work they did, which was very thorough and clean, but the working relationship they have. They really seemed to be well matched - each worked on separate but related tasks and they were efficient. Their work styles were very complementary to each other. I don't know if it was chance that they worked together yesterday or if you are aware of the same dynamic.

I'm a detail oriented person who notices and appreciates small (but important) things. In the case of yesterday's install, I noticed how thought out the work was. Like how all the securing screws on the flue ducting were in line, over a span of feet, or how well the AC connections were sweat, or how clean the gas pipe joints were (they wiped off the excess pipe cement) and how well the AC lines were routed. The sheet metal work was really good, well measured and furnished. Everything was true and plumb, and the work area was left very clean. This is the quality of work Ayotte's has done for me in the past and it was a prime motivator to choose your team for this job. I am very pleased I did and I appreciate the time and commitment of your folks. Please pass this along to them with my thanks.

By the way, the furnace works great! It's very quiet and the house temperature is much more consistent, which was not the case with my previous 23 year old Bryant unit. I like the quality of the Goodman unit and all in all, it is just a great improvement to my home. Thanks again for your help to coordinate this and for being so accessible to answer my questions early on in the process.

— G.L., Chelmsford, MA